Creating inclusive, engaging models of business can promote efficiency, engagement, and, of course, profit. In this study, researchers Thanakarn Bella Vongvisitsin and Antony King Fung Wong explored how hospitality and tourism businesses in Asia promote LGBTIQ inclusive strategies and identified challenges faced by these businesses. Researchers found four key elements of change: policies and structures, internal communication, learning and development, and public engagement. This research further identified that LGBTIQ inclusive strategies and practices improved the operationalization of the business overall. Read, and find out more about these models for LGBTIQ inclusion here!
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