Heteronormativity in Hospitality

Discrimination of hotel employees: The role of heteronormativity and political exclusion.

Yizhi Li, Vanja Bogicevic, Wila E. Obeidat, and Milo Bujisic

This report from Yizhi Li, Vanja Bogicevic, Wila E. Obeidat, and Milo Bujisic examines the ways in which hospitality managers and other workers who hold heteronormative beliefs are likely to discriminate against their Queer colleagues. While specific to managerial issues, this study is an insightful example of how personal beliefs can become pervasive when working in a hospitality environment and can cause workplace discrimination and negative guest experiences. This report could be a useful tool to help show your class how to analyze discrimination in the hospitality workplace, how to recognize and respond to managerial discrimination, or could help you as a resource to use in your broader industry studies. Read more here.

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